How to Order Curtains?

MLV Home - How to Order Custom Curtains & Blinds

Your Complete Guide to Ordering Custom Curtains & Blinds

Simple, Secure, and Delivered to Your Door

Overview: The Custom Ordering Process

Ordering custom curtains and blinds from MLV Home is simple and secure. Here’s what to expect:

Total Timeline: 10-14 days from order to delivery

Step 1: Measure → Step 2: Choose → Step 3: Order → Step 4: Confirm → 
Step 5: Production → Step 6: Delivery → Step 7: Install

Don’t worry—we’ll guide you through every step!

Before You Start: Important Prerequisites

Before placing your order, make sure you have:

✓ Checklist

☐ Accurate measurements of your windows

[Download our Measurement Guide] if you haven’t measured yet
Consider our FREE measurement consultation service

☐ Decided on mounting type: Inside mount or outside mount

[Learn about mounting types]

☐ Chosen your curtain/blind type

Blackout curtains, day/night curtains, roller blinds, etc.
[Explore our curtain types] if you’re still deciding

☐ Photos of your windows (helpful for our review)

Take photos showing full window and any obstructions

☐ Shopee or Lazada account (for checkout)

Create a free account if you don’t have one yet

☐ Preferred payment method ready

Credit/debit card, PayNow, online banking, etc.

Step 1: Measure Your Windows

This is the most important step—accurate measurements ensure perfect results!

Option A: Measure It Yourself (Most Common)

What you’ll need:

Steel measuring tape (minimum 3 meters)
Notepad and pen
Stepladder or stool
Our measurement guide

Process:

Download and read our comprehensive [Measurement Guide]
Measure your windows following the guide carefully
Measure at multiple points (windows are rarely perfectly square)
Record measurements on our worksheet
Take photos of your windows for reference

Time required: 10-30 minutes per window

[Button] Download Measurement Guide →

Option B: Free Measurement Consultation (Recommended for First-Timers)

Not confident about measuring? We’re here to help!

Our team will: ✓ Review your window photos
✓ Guide you through the measurement process via phone/WhatsApp
✓ Answer all your questions
✓ Verify your measurements before you order
✓ Recommend the best mounting type for your windows

How to get a consultation:

Take photos of your windows (full view showing surrounding walls)
Contact us via phone, WhatsApp, or email
Share your photos and describe your needs
Schedule a 15-30 minute consultation (phone or video call)
We’ll guide you through measuring your specific windows

Contact for Consultation:

WhatsApp: +65 8837 9791 (send photos directly)
Phone: (+65) 8837 9791 / (+65) 8093 8136
Email: enquiry.iworx@gmail.com

Cost: FREE, no obligation to buy

[Button] Request Free Consultation →

Option C: Professional Measurement Service

Prefer a professional to measure?

We can recommend experienced installers who offer:

On-site measurement service
Professional assessment of your windows
Installation recommendations
Bundle deals (measure + install)

Service fee: Typically $30-$80 per visit (varies by location and number of windows)
Often refundable if you proceed with installation service

How it works:

Contact us for installer recommendations
Schedule an appointment with the installer
Installer visits your home and measures
Receives detailed measurements and recommendations
Place order with confidence

[Button] Get Installer Recommendations →

Step 2: Choose Your Curtains or Blinds

Product Selection Guide

Already know what you want? Skip to Step 3: Ordering

Still deciding? Here’s a quick guide:

Curtain Types

Blackout Curtains

Best for: Bedrooms, nurseries, shift workers
Benefits: 99% light blocking, energy efficient, sound dampening
Price range: From $160 per panel
[Button] View Blackout Curtains →

Day & Night Curtains

Best for: Living rooms, dining areas, versatile spaces
Benefits: Dual-layer flexibility, modern design, instant privacy control
Price range: From $180 per panel
[Button] View Day & Night Curtains →

Sheer & Light-Filtering Curtains

Best for: Living rooms, balconies, daytime privacy
Benefits: Natural light diffusion, elegant draping, soft ambiance
Price range: From $140 per panel
[Button] View Sheer Curtains →

Blind Types

Roller Blinds

Best for: Kitchens, bathrooms, modern minimalist spaces
Benefits: Space-saving, easy to clean, modern look
Price range: From $120 per window
[Button] View Roller Blinds →

Venetian Blinds

Best for: Any room, classic style, precise light control
Benefits: Adjustable slats, ventilation with privacy, timeless design
Price range: From $135 per window
[Button] View Venetian Blinds →

Vertical Blinds

Best for: Sliding doors, large windows, wide openings
Benefits: Ideal for patio doors, smooth operation, professional look
Price range: From $150 per track
[Button] View Vertical Blinds →

Still Not Sure? We Can Help!

Free Product Consultation

Not sure which curtain or blind type is right for your room?

We’ll help you choose based on: ✓ Room function (bedroom, living room, kitchen, etc.)
✓ Light control needs (blackout, light filtering, adjustable)
✓ Privacy requirements
✓ Interior design style
✓ Budget considerations
✓ Window size and type

Contact us for guidance:

Phone: (+65) 8837 9791 / (+65) 8093 8136
WhatsApp: +65 8837 9791
Email: enquiry.iworx@gmail.com

[Button] Get Product Recommendations →

Request Fabric Samples (Optional but Recommended)

See and feel before you buy!

For a small fee (refundable upon order), we can send you:

Small fabric swatches (10cm x 10cm)
Multiple color/texture options
Helps you see exact colors in your home lighting
Compare with your existing décor

How to request samples:

Contact us with the fabrics/colors you’re interested in
Provide your delivery address
Sample fee: $5-$10 (refunded when you place your order)
Samples delivered within 3-5 days

[Button] Request Fabric Samples →

Step 3: Place Your Order

Two Ways to Order

All our custom curtains and blinds are available through our trusted marketplace partners. Choose your preferred platform:

Method A: Order via Shopee (Most Popular)

Why Shopee? ✓ Shopee Guarantee buyer protection
✓ Multiple payment options
✓ Shopee Coins and vouchers
✓ Easy tracking and communication
✓ Secure checkout

Step-by-step ordering on Shopee:

1. Visit Our Shopee Store

Click the “Shop on Shopee” button below
Or search “MLV Home” on Shopee app/website
Browse our curtain and blind collections

[Button] Visit MLV Home on Shopee →

2. Select Your Product

Choose the curtain or blind type you want
Select fabric/color from available options
Look for product descriptions and photos

3. Choose “Custom Size” Option

Most products have a “Custom Size” option in the dropdown
If you don’t see it, look in product variations or contact us

4. Enter Your Measurements

Width: Enter your measured width in centimeters
Height/Drop: Enter your measured height in centimeters
Double-check your numbers before proceeding!

5. Select Quantity

How many panels/blinds do you need?
For curtains: Typically 2 panels per window (one left, one right)
For blinds: Typically 1 blind per window

6. Add Customization Notes (Important!)

Mounting type (inside or outside)
Special requests (e.g., “blackout lining,” “cordless operation”)
Window location (e.g., “Master Bedroom Left Window”)
Any concerns or questions

7. Add to Cart and Checkout

Review your order carefully
Proceed to checkout
Select payment method
Complete purchase

8. Upload Window Photos (Optional but Recommended)

After checkout, use Shopee chat to send us photos
Helps us verify measurements before production
Quick way to ask any follow-up questions

Method B: Order via Lazada

Why Lazada? ✓ LazMall quality assurance
✓ Flexible payment plans
✓ Comprehensive buyer protection
✓ Fast delivery options
✓ Easy customer service

Step-by-step ordering on Lazada:

[Similar process to Shopee—steps 1-8 repeated]

[Button] Visit MLV Home on Lazada →

Method C: Contact Us First, Then Order (Best for Complex Orders)

Recommended if:

You have multiple windows with different sizes
You have unusual window shapes (bay, arch, corner)
You need a bulk/contractor discount
You have special requirements or questions
You want us to review measurements before you order

Process:

Contact us with your measurements and requirements
We review and provide recommendations
We create a detailed quote for you
We guide you through the ordering process on Shopee/Lazada
We monitor your order to ensure smooth processing

Contact Methods:

Email: enquiry.iworx@gmail.com (best for sending measurements and photos)
WhatsApp: +65 8837 9791 (quick communication and photo sharing)
Phone: (+65) 8837 9791 / (+65) 8093 8136 (detailed consultations)

[Button] Contact Us to Place Order →

Step 4: Order Confirmation & Review

What Happens After You Order?

Within 24 hours of your order:

1. We Receive Your Order

Your order comes through from Shopee/Lazada
We see all your measurements and customization notes
Your payment is held securely by the marketplace

2. Our Team Reviews Your Measurements

We check if measurements seem reasonable for the product type
We verify that specifications are clear
We look for any potential issues

3. We Contact You If Needed (Quality Check)

We’ll reach out via Shopee/Lazada chat or phone if:

Measurements seem unusually large or small
Specifications are unclear or missing
We need clarification on customization requests
We notice potential issues (e.g., insufficient recess depth for inside mount)
Photos would help us ensure accuracy

Examples of what we might ask:

“Your width is 350cm—is this for one continuous window or multiple windows?”
“You specified inside mount, but the recess depth might be too shallow. Can you confirm the depth measurement?”
“You ordered blackout curtains but didn’t specify lining—would you like thermal lining added?”

4. You Confirm or Provide Clarifications

Respond to our questions via chat or phone
Provide additional photos if requested
Verify or correct any measurements
Confirm you’re happy to proceed

5. Production Begins

Once everything is confirmed, we send your order to production
You’ll receive confirmation that production has started
Estimated completion timeline provided

Timeline for this stage: 24-48 hours

Important: Respond Promptly

⏰ Quick responses = faster delivery!

If we need clarification:

We’ll contact you within 24 hours of your order
Please respond within 1-2 days
Delays in response = delays in production
We want you to get your curtains as quickly as possible!

How we contact you:

Shopee/Lazada chat (check your app notifications)
Phone call (if you provided your number)
Email (if you ordered via email consultation)

Step 5: Production & Quality Control

Custom Manufacturing Process

Production Timeline: 7-10 working days

What happens during production:

Day 1-2: Cutting & Preparation

Fabric is cut to your exact specifications
All components are prepared (tracks, hardware, mechanisms)
Double-checking against your order details

Day 3-6: Assembly

Curtains are sewn with professional hems and headers
Blinds are assembled with mechanisms installed
Linings added (if applicable)
Hardware attached

Day 7-8: Quality Control

Every product is inspected for defects
Measurements verified against your order
Operation tested (blinds must roll smoothly, tracks must slide properly)
Fabric checked for imperfections

Day 9-10: Packaging & Shipping

Products carefully packaged to prevent damage
Installation instructions included
Handed to courier for delivery

Tracking Your Order

You can track your order progress:

Via Shopee/Lazada:

Log in to your account
Go to “My Purchases” / “My Orders”
View order status updates
Track courier once shipped

Via MLV Home:

We update order status on the marketplace platform
You receive notifications at key milestones
Contact us anytime for updates: (+65) 8837 9791

Order Status Updates:

✓ Order Received
✓ Measurements Confirmed
✓ In Production
✓ Quality Check Complete
✓ Shipped (tracking number provided)
✓ Out for Delivery
✓ Delivered

Step 6: Delivery

What to Expect

Delivery Timeline: 10-14 days total (from order date)

Production: 7-10 days
Shipping: 2-3 days (Singapore-wide)

Delivery Methods:

Shopee/Lazada standard courier service
Delivered to your specified address
SMS/email notification when out for delivery
Track in real-time via marketplace app

Upon Delivery: IMPORTANT STEPS

When your curtains/blinds arrive, do this immediately:

Step 1: Inspect the Package ☐ Check for visible damage to packaging
☐ Take photos if package looks damaged
☐ Open package carefully (don’t cut into contents)

Step 2: Verify Contents ☐ Check that product matches your order
☐ Verify measurements (use measuring tape)
☐ Confirm fabric/color is correct
☐ Ensure all hardware/accessories are included
☐ Check for any visible defects or damage

Step 3: Test Operation (Blinds Only) ☐ For blinds, test rolling/tilting mechanism
☐ Check that cords/chains operate smoothly
☐ Verify all components move freely
☐ Do NOT install yet—just test function

Step 4: Take Photos ☐ Photo of product laid flat (shows full size)
☐ Photo of fabric/color
☐ Photo of any issues or concerns
☐ These photos protect you if issues arise

Step 5: Report Issues IMMEDIATELY ☐ Contact us within 24-48 hours if there are ANY issues
☐ Do NOT install if you suspect problems
☐ Once installed, returns are much more difficult

What If There’s a Problem?

Contact us immediately if:

Product doesn’t match your order
Measurements are incorrect
Fabric/color is wrong
There are visible defects
Parts/hardware are missing
Product is damaged

How to report issues:

Take clear photos of the issue
Contact us via:
- Shopee/Lazada chat (fastest for marketplace orders)
- WhatsApp: +65 8837 9791 (send photos directly)
- Phone: (+65) 8837 9791 / (+65) 8093 8136
- Email: enquiry.iworx@gmail.com
Provide:
- Order number
- Photos of the issue
- Description of the problem
- Your contact information

We will:

Respond within 24 hours
Arrange inspection if needed
Process refund or remake
Cover all costs if error is ours

Important: DO NOT INSTALL if there’s a problem. Once installed, returns/remakes are much more complicated.

Step 7: Installation

Installation Options

Option A: DIY Installation (Most Common)

We provide comprehensive support: ✓ Detailed installation guides (PDF, step-by-step)
✓ Video tutorials (curtains and blinds)
✓ Installation tips and common mistakes to avoid
✓ Phone/WhatsApp support during installation
✓ Tool recommendations if needed

Typical installation time:

Curtains: 30-60 minutes per window
Roller blinds: 20-40 minutes per window
Venetian blinds: 30-50 minutes per window

Tools you’ll need:

Drill/screwdriver
Spirit level
Measuring tape
Pencil for marking
Ladder or stool

[Button] Download Installation Guide →
[Button] Watch Installation Videos →

Option B: Professional Installation

Prefer a professional? We can recommend experienced installers.

Benefits: ✓ Perfect alignment and operation
✓ Saves you time and effort
✓ Warranty on installation work
✓ Especially helpful for large/heavy curtains or complex windows

Installation Costs: (Approximate)

Standard curtains: $30-$60 per window
Blackout curtains (heavier): $40-$80 per window
Roller blinds: $25-$50 per blind
Venetian blinds: $30-$60 per blind
Vertical blinds (large): $60-$100 per set

How to arrange installation:

Contact us for installer recommendations
We provide contact details of trusted installers
You schedule directly with the installer
Installer visits at agreed time
Professional installation completed

[Button] Get Installer Recommendations →

Installation Support

Need help during installation?

Contact us:

WhatsApp: +65 8837 9791 (send photos/videos of issues)
Phone: (+65) 8837 9791 (talk us through the problem)
Business Hours: Mon-Fri 9 AM – 6 PM, Sat 9 AM – 2 PM

Common installation questions we help with:

“The bracket doesn’t seem to fit—what am I doing wrong?”
“Should I use the plastic anchors or drill directly into the wall?”
“The blind is slightly crooked—how do I adjust it?”
“The curtain track won’t slide smoothly—help!”

We’re here to support you!

Step 8: Enjoy Your New Curtains/Blinds!

After Installation

Admire your work! Your custom curtains or blinds should: ✓ Fit perfectly with no gaps
✓ Operate smoothly
✓ Look professionally finished
✓ Provide the light control/privacy you wanted

Care & Maintenance

To keep your curtains/blinds looking great:

Regular maintenance:

Dust curtains monthly (vacuum with upholstery attachment)
Wipe blinds with dry/damp cloth
Check hardware for loose screws periodically

Cleaning:

Spot-clean stains immediately
Most curtains can be gently machine washed (check care label)
Professional cleaning recommended for delicate fabrics

[Link] Download Complete Care Guide →

Share Your Results!

We love seeing your finished spaces!

Share photos of your new curtains/blinds:

Tag us on Instagram: @mlvhome
Use hashtag: #MLVHomeProjects
Send photos via WhatsApp: +65 8837 9791
Email: enquiry.iworx@gmail.com

We might feature your project:

On our website customer gallery
On social media (with your permission)
Help inspire other homeowners!

[Button] Share Your Project →

Frequently Asked Questions

Ordering Process

Q: How long does the entire process take?
A: From order to installation: 10-14 days typically. Breakdown: Order confirmation (1-2 days) + Production (7-10 days) + Delivery (2-3 days) + Installation (depends on you).

Q: Can I cancel my order after placing it?
A: Yes, but only BEFORE production begins (usually within 48 hours of order). Once production starts, custom orders cannot be cancelled since they’re made specifically for you. Contact us immediately if you need to cancel.

Q: Can I change my measurements after ordering?
A: Only if production hasn’t started yet (within 24-48 hours). Contact us immediately. Once cutting begins, changes aren’t possible.

Q: Do you offer rush production?
A: Rush orders may be available for additional fees (typically +20-30%). Contact us to check availability. Not guaranteed during peak periods.

Q: Can I order different sizes for multiple windows in one order?
A: Yes! Order multiple items with different specifications. Clearly label each item (e.g., “Master Bedroom Left,” “Living Room Right”) in the customization notes.

Measurements & Specifications

Q: What if I’m not sure about my measurements?
A: Contact us for a FREE measurement consultation before ordering. We’ll review your measurements and help verify accuracy. Better safe than sorry!

Q: Do I need to add extra width for curtain fullness?
A: No—just provide the width you want covered. We automatically add appropriate fullness based on curtain type and fabric.

Q: Can I order curtains that puddle on the floor?
A: We generally recommend curtains hang 1-2cm above the floor (for practical reasons). If you specifically want floor-puddling curtains, add 10-20cm to your height measurement and note this in your order.

Q: What if one measurement is slightly different from the others?
A: This is normal—most windows aren’t perfectly square. Use the narrowest width and longest height as instructed in our measurement guide.

Customization Options

Q: Can I request specific customizations not listed?
A: Yes! Describe your requirements in the order notes or contact us before ordering. We’ll confirm if it’s possible and any additional costs.

Q: Can I mix different fabrics or create layered curtains?
A: Some combinations are possible. Contact us to discuss your vision—we’ll advise what works best.

Q: Do you offer motorized options?
A: Yes, for most curtain and blind types. Motorized systems require special ordering—contact us for quotes and options.

Q: Can I add blackout lining to any curtain?
A: Most curtain types can have blackout lining added. Specify this in your order notes or contact us.

Payment & Pricing

Q: What payment methods do you accept?
A: All payment methods available on Shopee and Lazada: credit/debit cards, PayNow, online banking, installment plans, e-wallets (GrabPay, etc.).

Q: Are there additional fees beyond the product price?
A: The price shown includes the custom-made curtain/blind. Shipping fees (if any) are shown at checkout. Installation is separate if you choose professional installation.

Q: Do you offer discounts for bulk orders?
A: Yes! For 5+ windows or contractor orders, contact us directly for special pricing: enquiry.iworx@gmail.com

Q: Can I use Shopee Coins or vouchers?
A: Yes! Shopee Coins and vouchers can be applied at checkout on Shopee orders.

Delivery & Returns

Q: Do you deliver to all parts of Singapore?
A: Yes, island-wide delivery via Shopee/Lazada couriers.

Q: Can I return custom curtains if I don’t like them?
A: Custom products cannot be returned for “change of mind” since they’re made to your specifications. They CAN be returned for manufacturing defects or if we made an error. See our Returns & Exchanges Policy for details.

Q: What if my curtains don’t fit due to measurement error?
A: If the error is ours (production/cutting mistake), we’ll remake at no cost. If measurements were provided incorrectly by you, remake fees apply. We review unusual measurements before production to help prevent this.

Q: Can I exchange for a different color/fabric?
A: Since products are custom-made to your order, exchanges for different specifications aren’t possible. Request fabric samples before ordering if you’re uncertain!

Still Have Questions?

We’re here to help every step of the way!

Contact MLV Home

For measurement help, product advice, or ordering assistance:

📞 Phone:
(+65) 8837 9791
(+65) 8093 8136

💬 WhatsApp:
+65 8837 9791
(Best for quick questions and sharing photos)

✉️ Email:
enquiry.iworx@gmail.com
(Best for detailed measurements and consultations)

🛍️ Shopee Chat:
Message us directly on our Shopee store

🛍️ Lazada Chat:
Message us directly on our Lazada store

📍 Visit Us:
19 Jalan Kilang Barat #02-03
Acetach Centre
Singapore 159361

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Response Time: Within 24 hours (usually same business day)

Ready to Order?

Choose your preferred platform and start transforming your windows today!

[Large Button] Order on Shopee →
[Large Button] Order on Lazada →

[Button] Request Free Consultation First →
[Button] Download Measurement Guide →
[Button] View Our Curtain Collection →

MLV Home
The Perfect Finish for Every Window

Custom curtains and blinds made specifically for Singapore homes. Quality fabrics, precise craftsmanship, and support every step of the way.