Quick answers to help you shop with confidence
General Questions
Q1: What is MLV Home and what do you sell?
A: MLV Home is your trusted partner for quality power tools and custom window treatments in Singapore. We specialize in two main product categories:
- Power Tools & DIY Equipment – Featuring iWorx brand cordless drills, hand tools, and curated BTO starter kits for new homeowners
- Custom Curtains & Blinds – Made-to-measure blackout curtains, day & night curtains, roller blinds, venetian blinds, and more
All our products are sold through trusted marketplace partners Shopee and Lazada, ensuring secure shopping, buyer protection, and convenient delivery across Singapore.
Q2: Where are your products sold? Can I buy directly from your website?
A: All MLV Home products are sold exclusively through our official stores on Shopee and Lazada. We don’t sell directly from our website to provide you with:
✓ Secure payment processing and buyer protection
✓ Trusted delivery and tracking systems
✓ Easy returns and customer service
✓ Access to platform promotions and vouchers
✓ Transparent reviews and ratings
You can browse products on our website, then click through to complete your purchase on your preferred marketplace platform.
[Button] Shop on Shopee →
[Button] Shop on Lazada →
Q3: Do you deliver island-wide in Singapore?
A: Yes! We deliver to all parts of Singapore through our marketplace partners’ courier services. Delivery typically takes 2-3 days for standard items and 10-14 days total for custom curtains and blinds (including production time).
Delivery fees (if applicable) are calculated at checkout based on your location and order size. Many items qualify for free delivery during platform promotions.
Custom Curtains & Blinds
Q4: How do I order custom curtains or blinds?
A: Ordering custom window treatments is simple:
Step 1: Measure your windows using our detailed [Measurement Guide]
Step 2: Choose your curtain/blind type and fabric on Shopee or Lazada
Step 3: Select “Custom Size” and enter your measurements
Step 4: Add customization notes (mounting type, special requests)
Step 5: Complete checkout
Step 6: We review your measurements and confirm before production
Step 7: Receive your custom product in 10-14 days
Not confident about measuring? Contact us for FREE measurement consultation:
- Phone: (+65) 8837 9791 / 8093 8136
- WhatsApp: +65 8837 9791
- Email: enquiry.iworx@gmail.com
[Link] Read our complete ordering guide →
Q5: How long does it take to receive custom curtains or blinds?
A: Total timeline: 10-14 days from order placement to delivery
Breakdown:
- Order confirmation & measurement review: 1-2 days
- Custom production: 7-10 working days
- Delivery: 2-3 days
Rush orders may be available for an additional fee during non-peak periods. Contact us to inquire about expedited production.
Tip: Respond quickly to any measurement clarification requests from our team to avoid delays!
Q6: Can I see fabric samples before ordering curtains?
A: Yes! We highly recommend viewing fabric samples, especially for larger orders or if you’re particular about color matching.
How to request samples:
- Contact us with the fabrics/colors you’re interested in
- Small sample fee: $5-$10 (refundable when you place your order)
- Samples delivered within 3-5 working days
- See and feel the exact fabric in your home lighting
Contact to request samples:
- Email: enquiry.iworx@gmail.com
- WhatsApp: +65 8837 9791
- Phone: (+65) 8837 9791 / 8093 8136
Q7: What if I provide the wrong measurements for custom curtains?
A: We take several steps to prevent measurement errors:
Before production:
- Our team reviews all custom measurements
- We contact you if measurements seem unusual or unclear
- We may request photos for verification
- You can update measurements if production hasn’t started
If error is discovered after production:
- Our error (production/cutting mistake): We remake at no cost
- Your error (incorrect measurements provided): Remake possible but fees apply (customer’s expense)
- Prevention: Use our measurement guide carefully, or request our FREE consultation service
Important: Once custom curtains are installed, returns become very difficult. Always inspect measurements carefully before installation!
[Link] Download Measurement Guide →
Q8: Do you provide installation service for curtains and blinds?
A: We provide comprehensive DIY installation support including: ✓ Detailed step-by-step installation guides (PDF)
✓ Video tutorials for curtains and blinds
✓ Phone/WhatsApp support during installation
✓ Tool recommendations
For professional installation: We can recommend experienced, trusted installers across Singapore. Installation costs typically range from $25-$80 per window depending on product type and complexity.
To arrange professional installation:
- Contact us for installer recommendations
- Phone: (+65) 8837 9791 / 8093 8136
- Email: enquiry.iworx@gmail.com
Most customers successfully install curtains and blinds themselves in 30-60 minutes per window!
Power Tools & Equipment
Q9: Are your power tools genuine? What brands do you carry?
A: All our power tools are 100% authentic, sourced directly from authorized distributors.
Our primary brand is iWorx – known for reliable, professional-grade performance at accessible prices. iWorx tools are specifically tested for Singapore’s tropical climate and feature:
- Cordless convenience (20V lithium-ion battery systems)
- Durable construction for humid environments
- Ergonomic designs for extended use
- Comprehensive manufacturer warranty
We also carry carefully selected hand tools, accessories, and hardware from other trusted brands.
Every tool comes with: ✓ Manufacturer warranty (6-24 months depending on product)
✓ Authentic product guarantee
✓ Shopee/Lazada buyer protection
Q10: What’s included in your BTO Starter Kits?
A: Our BTO Starter Kits are curated collections of essential tools designed specifically for new Singapore homeowners. We offer several packages:
Essential BTO Kit (~$249):
- iWorx 12V cordless drill
- 24-piece hand tool set (hammer, screwdrivers, pliers, wrenches)
- 3M tape measure & spirit level
- Picture hanging kit
- Basic electrical toolkit
- Storage case
Complete Renovation Kit (~$449):
- iWorx 20V drill & impact driver combo
- Circular saw & jigsaw
- 50-piece comprehensive tool collection
- Painting & prep essentials (rollers, brushes, scrapers)
- Professional tool bag
Weekend Warrior Kit (~$179):
- Cordless screwdriver set
- 20-piece essential hand tools
- Compact storage case
- Wall mounting kit
- LED work light
Each kit saves you 15-25% compared to buying items individually!
[Link] Compare All BTO Starter Kits →
Q11: What warranty do power tools come with?
A: All power tools come with manufacturer warranty coverage:
Typical warranty periods:
- iWorx cordless power tools: 12-24 months
- Hand tools: 6-12 months (varies by product)
- Specific warranty details are listed on each product page
Warranty covers: ✓ Manufacturing defects
✓ Workmanship issues
✓ Component failures under normal use
Warranty does NOT cover: ✗ Normal wear and tear
✗ Misuse or improper use
✗ Accidental damage
✗ Modifications or repairs by unauthorized parties
How to claim warranty:
- Contact MLV Home with proof of purchase
- Describe the issue (photos/videos helpful)
- We guide you through the warranty claim process
- Claims processed through marketplace buyer protection or manufacturer
Contact for warranty claims:
- Email: enquiry.iworx@gmail.com
- Phone: (+65) 8837 9791 / 8093 8136
Orders, Payment & Delivery
Q12: What payment methods do you accept?
A: We accept all payment methods available through Shopee and Lazada, including:
✓ Credit and debit cards (Visa, Mastercard, Amex)
✓ PayNow
✓ Online banking / Internet banking
✓ E-wallets (GrabPay, ShopeePay, etc.)
✓ Installment payment plans (available on eligible purchases)
✓ Cash on Delivery (COD) – where available
Payment is processed securely through the marketplace platform. Your payment is protected by Shopee Guarantee or Lazada Buyer Protection until you confirm receipt of your order.
Q13: Can I return or exchange products?
A: Our return policy depends on the product type:
Standard Products (Tools, Hardware):
- Return window: 7-14 days from delivery
- Product must be unused, in original packaging
- Valid reasons: Defective, damaged, wrong item, change of mind (may incur fees)
- Returns processed through Shopee/Lazada buyer protection
Custom Products (Curtains, Blinds):
- Cannot be returned for change of mind (made to your specifications)
- Can be returned for manufacturing defects, wrong product, or damage
- Must report issues within 7 days of delivery
- Important: Inspect before installation—returns very difficult after installation
For all returns:
- Contact the marketplace or MLV Home directly
- Follow the return process on Shopee/Lazada
- We review and approve eligible returns
- Refund processed within 5-14 days after receiving returned item
Need help with a return? Contact us:
- Shopee/Lazada chat (fastest)
- Phone: (+65) 8837 9791
- Email: enquiry.iworx@gmail.com
[Link] Read our complete Returns & Exchanges Policy →
Customer Support
Q14: How can I contact MLV Home for help or questions?
A: We’re here to help! Choose the contact method that works best for you:
📞 Phone (For detailed consultations):
- (+65) 8837 9791
- (+65) 8093 8136
- Business hours: Mon-Fri 9 AM – 6 PM, Sat 9 AM – 2 PM
💬 WhatsApp (For quick questions & photo sharing):
- +65 8837 9791
- Available during business hours, quick replies
✉️ Email (For measurements, detailed inquiries):
- enquiry.iworx@gmail.com
- Response within 24 hours (usually same business day)
🛍️ Marketplace Chat:
- Message us on our Shopee store
- Message us on our Lazada store
- For order-specific questions
📍 Visit Our Office (By appointment):
- 19 Jalan Kilang Barat #02-03, Acetach Centre, Singapore 159361
- Call ahead to schedule: (+65) 8837 9791
Response Time: We typically respond within 24 hours, often much faster during business hours!
Q15: Do you offer consultations or help with product selection?
A: Yes! We offer FREE consultations to help you make the right choices:
Custom Curtain Consultation: ✓ Help choosing the right curtain/blind type for each room
✓ Fabric and color recommendations
✓ Measurement guidance and verification
✓ Budget planning
✓ Installation advice
Tool Selection Guidance: ✓ Recommend tools for your specific project
✓ Help build customized BTO toolkits
✓ Explain specifications and features
✓ Compare corded vs cordless options
✓ Stay within your budget
How to request a consultation:
- Contact us via phone, WhatsApp, or email
- Describe your needs/project
- Share photos if applicable
- Schedule a 15-30 minute consultation (phone, video, or in-person)
- Get expert recommendations with no obligation to buy
Cost: FREE, no pressure, genuinely helpful advice!
Contact to schedule:
- Phone: (+65) 8837 9791 / 8093 8136
- WhatsApp: +65 8837 9791
- Email: enquiry.iworx@gmail.com
We succeed when your project succeeds!
Still Have Questions?
We’re here to help!
If you didn’t find your answer above, please don’t hesitate to reach out. We respond to every inquiry and genuinely enjoy helping customers with their home improvement projects.
Contact MLV Home
📞 Call Us: (+65) 8837 9791 / (+65) 8093 8136
💬 WhatsApp: +65 8837 9791
✉️ Email: enquiry.iworx@gmail.com
📍 Visit: 19 Jalan Kilang Barat #02-03, Singapore 159361
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed (online orders still processed)
Helpful Resources
Explore these guides for more detailed information:
📄 [Measurement Guide for Curtains & Blinds] – Step-by-step measuring instructions
📄 [How to Order Custom Curtains] – Complete ordering process explained
📄 [Returns & Exchanges Policy] – Full details on our return policy
📄 [Privacy Policy] – How we protect your information
📹 [Installation Video Tutorials] – Watch and learn installation techniques
📝 [DIY Guides & Tips] – Home improvement articles and tutorials
📸 [Customer Gallery] – See real projects from Singapore homeowners
MLV Home
Building Better Homes, Together
Your trusted partner for quality power tools and custom window treatments across Singapore.